Wefurb is your trusted destination for premium, certified refurbished electronic devices in the UAE. We are dedicated to providing customers with top-quality smartphones and electronics that perform like new, but at a fraction of the cost. Our mission is to make technology accessible and sustainable by giving devices a new life, all backed by the Wefurb warranty and a commitment to exceptional customer service.

Yes, absolutely. Wefurb (Wefurb.me) is a brand operated by CWH TECH FZE, a company fully licensed and regulated by the Ajman Free Zone Authority in the United Arab Emirates. We adhere to all local regulations and business standards to ensure a secure and trustworthy shopping experience for our customers. You can shop with complete confidence knowing you are dealing with a professional and legitimate business.

Choosing Wefurb means choosing smart, sustainable, and safe. Here’s why our customers trust us:

• Unbeatable Value: Get the technology you love from top brands at prices that fit your budget.
• Certified Quality: Every device undergoes a rigorous, 52 multi-point inspection and certification process by expert technicians to ensure it meets our high standards of performance and functionality.
• 1-Year Warranty: We stand behind our products. Every Wefurb device comes with a comprehensive 1-year warranty covering any functional defects, giving you complete peace of mind.
• Sustainability: By choosing a refurbished device, you are making an environmentally conscious decision that helps reduce electronic waste and promotes a circular economy.
• Dedicated Support: Our helpful customer service team is always here to assist you. You can reach us at wefurb200@gmail.com or by phone at +971 54 494 6362.

At Wefurb, we believe in full transparency. All our devices are 100% functional, but their cosmetic condition varies. To help you choose, we classify them into simple grades so you know exactly what to expect.

• Excellent: The device is in pristine, like-new condition. The screen is flawless, and the body shows no visible signs of use from a normal viewing distance. It's the closest you can get to a brand-new device.
• Very Good: The device is in great condition with only minor signs of wear. It may have very light, superficial scratches on the screen or body, but these are not noticeable during normal use.
• Good: The device shows moderate signs of use but is still in good cosmetic condition. It may have some visible scratches or small scuffs on the body or screen, but it is fully functional and offers the best value for your money.

Regardless of the grade, every device has passed our rigorous functional checks and comes with our 1-year warranty.

A refurbished device is a pre-owned product that has been professionally restored to full working order. Unlike a standard used phone from an unknown seller, a Wefurb device goes through a comprehensive process:

• Inspection: It is tested for dozens of functions, including battery health, camera, screen, connectivity, and performance.
• Repair & Restoration: Any faulty components are repaired or replaced by expert technicians.
• Cleaning & Grading: The device is thoroughly cleaned and cosmetically graded.
• Certification: It is certified to be 100% functional and ready for a new owner.

It’s a high-quality, reliable device that you can trust, backed by the Wefurb warranty.

Yes, every device sold by Wefurb is 100% original. We do not sell fake or counterfeit products. While some internal components may have been replaced with high-quality, certified parts to ensure perfect functionality (for example, a new battery), the core device and its main components are genuine.

The cosmetic condition depends on the grade you choose (Excellent, Very Good, or Good). An "Excellent" grade device will have no noticeable scratches, while a "Good" grade device may have some. We provide clear descriptions for each grade so you can make an informed choice based on your preference for cosmetics and budget.

To ensure quality, refurbished devices are opened by technicians for testing and restoration. This process can compromise the original waterproof seals. Therefore, we do not guarantee that our devices are waterproof. We strongly advise keeping your Wefurb device away from liquids to prevent any damage, which is not covered by our warranty.

Yes, all devices sold by Wefurb are 100% unlocked and SIM-free. This means they are not tied to any specific carrier and will work with a valid SIM or eSIM from any network provider in the UAE (such as Etisalat, Du, or Virgin Mobile). You can simply insert your SIM card and start using the device immediately.

Yes, absolutely. We stand behind the quality of our products. Every device sold by Wefurb comes with a free and comprehensive 1-year warranty. This warranty is a testament to our confidence in our refurbishment process and gives you complete peace of mind with your purchase.

Our 1-year warranty covers all functional and software-related defects. This includes issues with:

• Battery performance (if it falls significantly below normal capacity)
• Buttons and ports
• Camera functionality (front and back)
• Wi-Fi and cellular connectivity
• Microphone and speakers
• Software malfunctions

If your device experiences any of these technical issues, we will repair it free of charge. If a repair is not possible, we will provide a replacement.

The warranty does not cover issues caused by accidental damage or user handling. These include, but are not limited to:

• Physical Damage: Cracked screens, broken casings, or any other damage from drops or impacts.
• Liquid Damage: Any malfunction caused by exposure to water or other liquids.
• Unauthorized Repairs: Any damage caused by attempts to repair the device by yourself or a third-party service.
• Software Modifications: Issues caused by jailbreaking or installing unofficial software.
• Normal cosmetic wear and tear (scratches, scuffs) that does not affect functionality.

Claiming your warranty is a simple and straightforward process. We offer multiple ways for you to get the support you need.

1. Raise a Claim Online (Recommended): The fastest way to start your claim is by visiting the "Raise a Claim" page on our website. Fill out the form with your order number and a detailed description of the issue. This will create a support ticket and ensure your request is tracked efficiently.
2. Contact Customer Support: Alternatively, you can contact our customer support team directly by sending an email to wefurb200@gmail.com or calling us at +971 54 494 6362.

Once your claim is submitted, our team will review the information and guide you through the next steps, which typically involve sending the device to our service center for diagnosis and repair.

Yes. We offer a 14-day hassle-free return policy. If you are not satisfied with your purchase for any reason, you can return it within 14 days of the delivery date for a full refund or an exchange. The device must be returned in the same condition you received it, along with all included accessories.

To initiate a return, please contact our customer support team at wefurb200@gmail.com or visit the "Raise a Claim" page on our website within 14 days of receiving your order. Our team will provide you with detailed instructions and arrange for the return shipment.

We aim to process warranty repairs as quickly as possible. The entire process, from receiving your device to diagnosing, repairing, and shipping it back to you, typically takes between 7-10 business days. We will keep you updated via email throughout the process.

We pride ourselves on fast and reliable delivery. For all orders within the UAE, you can expect your Wefurb device to be delivered within 48 Hours. You will receive a tracking number via email as soon as your order is dispatched, so you can follow its journey to your doorstep.

Currently, Wefurb delivers to all Emirates within the United Arab Emirates (UAE). We are constantly working to expand our reach, so stay tuned for updates on international shipping.

Yes, you can cancel your order as long as it has not yet been dispatched from our facility. To cancel, please contact our customer support team immediately at wefurb200@gmail.com or call us at +971 54 494 6362with your order number. If the order has already been shipped, you will need to follow the 14-day return process once the item is delivered.

To ensure a streamlined and secure delivery process, we currently do not offer a self-collection or pick-up option. All orders are delivered directly to the shipping address you provide at checkout, ensuring the device reaches you safely and quickly.

We offer a variety of secure and convenient payment methods to make your shopping experience as smooth as possible. You can pay for your order using:

• Credit/Debit Cards: We accept all major credit and debit cards, including Visa and Mastercard.
• Cash on Delivery (COD): You can choose to pay in cash to the courier when your order is delivered.
• Buy Now, Pay Later (BNPL): We offer flexible installment plans through trusted partners.

Yes, you can! Wefurb has partnered with leading Buy Now, Pay Later (BNPL) providers like Tabby and Tamara to offer you flexible payment options. This allows you to split your purchase into smaller, interest-free monthly payments. Simply select your preferred BNPL provider at checkout to see the available plans.

If you are facing issues while trying to pay with an installment provider like Tabby or Tamara (e.g., your request is not being approved), please note that the approval decision is made solely by the BNPL provider and not by Wefurb.Common reasons for rejection include:

• The information provided does not match your national ID.
• You may have outstanding payments with the provider.

For assistance, you must contact the provider's customer support directly. Wefurb has no control over their approval process.

Wefurb is committed to sourcing the highest quality refurbished devices. If you are a bulk seller or a certified supplier and believe your products meet our high standards, we would be happy to hear from you. Please contact our procurement team with your company details and product catalog at wefurb200@gmail.com, using the subject line "Supplier Inquiry."

While you can check out as a guest, we highly recommend creating a Wefurb account. Having an account allows you to:

• Track your current orders easily.
• View your order history.
• Save your shipping information for a faster checkout process.
• Manage your warranty claims and returns more efficiently.

Creating an account is simple! Just click on the "Sign Up" or "Create Account" button on our website. You will be asked to provide your name, email address, and create a password. Once completed, you can log in and manage your information.

If you've forgotten your password, simply click on the "Forgot Password?" or "Reset Password" link on the login page. Enter the email address associated with your account, and we will send you a link with instructions to create a new password.

To view your order history, log in to your Wefurb account and navigate to the "My Orders" or "Order History" section. You will see a list of all your previous purchases, including their status and details.

Battery life can vary greatly depending on usage, screen brightness, background apps, and network signal. If you feel your battery is draining too quickly, here are a few steps you can take:

• Check Battery Health: For iPhones, go to Settings > Battery > Battery Health. A "Maximum Capacity" above 80% is considered healthy for a refurbished device.
• Update Your Software: Ensure your device is running the latest version of its operating system, as updates often include battery performance improvements. Go to Settings > General > Software Update.
• Optimize Your Settings:Lower your screen brightness or enable Auto-Brightness.Turn off background app refresh for apps you don't need running constantly (Settings > General > Background App Refresh).Enable Low Power Mode.
• Monitor App Usage: Check which apps are consuming the most power in your battery settings. You may want to limit the usage of power-hungry apps.

If you have tried these steps and the battery still performs poorly, please contact us. Your device is covered by our 1-year warranty for significant battery health issues.

Connectivity issues can usually be resolved with a few simple steps:

• Toggle Airplane Mode: Turn Airplane Mode on, wait 10 seconds, and then turn it off. This resets all wireless radios.
• Restart Your Device: A simple restart can fix many temporary glitches.
• Check Your SIM Card: If you have cellular issues, try re-inserting your SIM card. Ensure it is placed correctly in the tray.
• Reset Network Settings: This is a very effective solution. It will erase your saved Wi-Fi passwords and cellular settings, but it won't delete any of your personal data.On iPhone: Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.On Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

If the problem persists after these steps, it may be a hardware issue. Please contact our support team for a warranty claim.

First, ensure nothing is covering the TrueDepth camera (for Face ID) or the Home button/sensor (for Touch ID), including screen protectors or cases.

• Re-register Your Face/Fingerprint: Try deleting your existing Face ID or Touch ID and setting it up again.Go to Settings > Face ID & Passcode (or Touch ID & Passcode).Delete the existing data and choose "Set Up Face ID" or "Add a Fingerprint."
• Ensure Software is Updated: Make sure your device is on the latest OS version.

Please note: If the screen or other components related to these sensors have been replaced, a warning message might appear, but the function should still work perfectly. If it doesn't work after troubleshooting, contact us for support.

Yes, this is completely normal for some refurbished iPhones. If a component like the battery, screen, or camera has been replaced with a brand new, high-quality part by our certified technicians, newer iOS versions may display a notification like "Important Battery Message" or "Unknown Part."

This is not a defect. It is a standard message from Apple indicating a component was replaced outside of their authorized network. It does not affect the device's performance, functionality, or quality in any way. Your device will function perfectly, and the replaced part is fully covered by your 1-year Wefurb warranty.

Screen burn-in (or screen shadow) is a characteristic of OLED/AMOLED screens where a faint, static image or "ghost" remains visible on the screen. This can happen on devices that have been used as display models.At Wefurb, our cosmetic grading (Excellent, Very Good, Good) accounts for the condition of the screen.

• Excellent grade devices will have no screen burn-in.
• Very Good and Good grade devices may have very faint burn-in, which is not noticeable during normal daily use but might be visible on a plain white background.

Because this is a known cosmetic characteristic of OLED screens and is factored into the device's grade and price, screen burn-in is not considered a functional defect and is not covered by the warranty. We recommend choosing the "Excellent" grade if you require a flawless screen.

If your phone feels sluggish, these steps can often restore its speed:

• Restart the Device: The simplest and most effective first step.
• Free Up Storage: A phone with less than 10% of its storage free can slow down significantly. Delete unnecessary apps, photos, and files.
• Clear App Cache (Android): Go to Settings > Apps, select an app, and tap Storage > Clear Cache.
• Update Software: Ensure your device is running the latest OS version, which often includes performance optimizations.
• Reduce Background Activity: Limit background app refresh and close apps you aren't using.

If performance does not improve, a factory reset can often solve deeper software issues. Remember to back up your data before doing so.